We are happy to answer any questions you might have, so please don't hesitate to Contact us
Please allow 7-10 days for your order to ship. Sometimes it might be less, but rarely is it more. If for some reason the order will be delayed, you will be informed in a timely manner.
Payment is due at the time the order is placed. If mailing a check, there will be a 7-10 day hold until your check clears.
Checks and money orders should be sent to:
423 James Street
Chicopee, MA 01020-3020
Other methods of payment are:
PayPal, Visa, MasterCard, AMEX, & Discover
We will gladly accept returns received within 14 days, in original packaging. Please contact Country Fair before returning your items. Contact us All items returned will be subject to a 5% restocking fee. Customer is responsible for return shipping.
We cannot accept returns on customized or personalized items.
All orders are shipped via USPS first class or priority mail, depending on the weight of the items.
If it's easier for you, we are happy to accept phone orders. If we are unavailable, please leave a message with your name and phone number, and we will get back to you ASAP.
Phone orders accepted 9 AM to 7 PM EST.
We are happy to ship to Canada and other countries. You will be contacted with exact shipping costs before we begin your order. Any adjustments to shipping cost must be paid before the order is processed and shipped.
Please be assured that your privacy is very important to us. Your contact information (name, address, phone number, and email address), will be added to your account and will be stored for future orders. This information is used to process your order and will never be shared or sold to another company.
If you join our mailing list, occasional newsletters will be sent via email to announce new products that might interest you. You can opt out of this mailing list at any time.